Customer Service Representative (CSR) Intern

Job Overview:
We are looking for a motivated and enthusiastic CSR Intern to join our team. The ideal candidate should have strong communication skills, basic sales understanding, and the ability to handle customer queries effectively. This role will provide hands-on experience in customer dealing, sales support, and data management.

Key Responsibilities:

• Handle customer inquiries via calls, messages, and emails in a professional manner
• Assist customers by providing accurate product/service information
• Resolve customer queries and complaints efficiently
• Support sales activities by communicating offers and converting leads
• Maintain and update customer records and sales data in spreadsheets
• Coordinate with team members to ensure smooth customer service operations
• Ensure customer satisfaction through excellent service delivery

Requirements:

• Strong verbal and written communication skills
• Basic knowledge of sales and customer handling
• Confidence in dealing with customers professionally
• Ability to manage and maintain data in Excel/Google Sheets
• Good problem-solving skills
• Fresh candidates or students are encouraged to apply

Preferred Skills:

• Sales expertise or interest in sales
• Customer relationship management skills
• Time management and teamwork abilities

What We Offer:

• Internship (Paid/Unpaid based on skills and expertise)
• Hands-on experience in customer service and sales
• Learning and growth opportunities
• Friendly and professional work environment

Job Type: Internship
Contract length: 3 months

Work Location: In person