Customer Service Representative CSR (On-Site)

CFI is seeking a Customer Service Representative to join our team in our Livonia, MI location. If you are looking for a dynamic, customer-centric team, we have what you’ve been looking for.

The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and communicating with both internal and external teams. You are the gatekeeper to the scheduling process with installers, stores, and internal staff. The customer service representative will need to utilize a variety of in-house tools daily to keep the schedules up to date.

Duties include:

• Answer incoming customer calls, texts, and emails promptly and professionally
• Assist customers with scheduling availability
• Resolve customer complaints or issues or escalate when necessary
• Maintain customer records by updating account information in database system
• Collaborate with fellow associates to ensure customer satisfaction

Requirements include:

• Previous experience in customer service and high-volume phone work preferred
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong analytical skills to identify and solve customer problems effectively
• Ability to multitask, prioritize, and manage time efficiently
• Proficient in data entry with high accuracy, general tech savviness a must
• Knowledge of phone etiquette and professional communication
• Ability to work well in a team environment and independently when necessary

This is a full-time position, ON-SITE at our office. NO remote work is available. Hours of operation are 8:00 AM to 5:00 PM Monday-Friday.

2+ years of experience in/with all types of flooring, construction (new build or remodeling), granite installation/fabrication, kitchen project management (project management) knowledge all helpful.

For immediate consideration, please apply online.

This position offers competitive pay. If you are a motivated individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

keywords: Project coordinator customer service representative call center expeditor coordinator sales assistant marketing representative customer care center project manager scheduler scheduling

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person