Customer Service Representative (CSR) – Outbound/Inbound

Key Responsibilities

• Handle inbound calls, emails, and chats from customers regarding products, services, or support needs.
• Make outbound calls to follow up on inquiries, confirm appointments, or conduct satisfaction surveys.
• Provide accurate information and resolve customer concerns efficiently and professionally.
• Update and maintain customer records in the CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Meet daily/weekly performance targets and quality metrics.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in customer service, call center, or sales roles (inbound/outbound).
• Excellent communication and listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in computer systems and CRM software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexible schedule availability (evenings, weekends, or holidays may be required).

What We Offer

• Competitive pay and performance-based incentives.
• Paid training and ongoing development opportunities.
• Health, dental, and vision benefits (if applicable).
• Opportunities for career advancement.
• Supportive and inclusive team culture.

Job Type: Full-time

Pay: Rs50,000.00 - Rs100,000.00 per month

Work Location: In person