Customer Service Representative (CSR) – Qatar Islamic Bank (Q.P.S.C.)

Qatar Islamic Bank is one of Qatar’s leading Islamic financial institutions, and it regularly hires in banking, IT, risk, compliance, and customer service roles.

A Customer Service Representative at Qatar Islamic Bank is responsible for delivering high-quality front-line banking services while ensuring compliance with Islamic (Sharia) banking principles.

Key Responsibilities:

Handle customer inquiries related to accounts, cards, loans, and banking services

Provide accurate information on Sharia-compliant products and services

Assist customers with transactions, account opening, and documentation

Resolve complaints and service issues efficiently

Promote bank products (cross-selling when appropriate)

Maintain proper records of customer interactions and transactions

Ensure compliance with bank policies, procedures, and regulatory requirements

Deliver excellent customer experience in branch or call center environment

Skills & Requirements:

Bachelor’s degree in Business, Finance, Banking, or related field

1–3+ years experience in:

Banking or financial services

Customer service / call center

Strong knowledge of:

Banking operations

Islamic finance (preferred but not always required)

Skills:

Excellent communication (English & Arabic is a plus)

Problem-solving and customer handling

Sales and interpersonal skills

Pay: From QAR7,000.00 per month

Work Location: In person