Customer Service Representative (CSR) – Software House Startup

About Us

HandyDevs IT Services is a fast-growing software development startup dedicated to delivering modern, high-quality digital solutions, including web applications, mobile apps, and automation systems. We’re now expanding our communication and client support team and are looking for a female Customer Service Representative (CSR) who can handle client interactions with confidence, professionalism, and care.

Job Responsibilities

• Communicate with clients through email, calls, and chat in a professional and friendly manner.
• Coordinate between clients and internal teams (developers, designers, project managers).
• Handle client follow-ups, documentation, and feedback efficiently.
• Maintain organized client data and ensure timely project updates.
• Support business development activities by responding to inquiries and preparing basic reports.
• Help maintain a positive company image through exceptional communication.

Requirements

• Excellent English communication skills (written & verbal).
• Strong interpersonal and organizational skills.
• Confident, polite, and customer-focused personality.
• Familiarity with basic computer tools (Google Workspace, Trello, CRM, or similar).
• Prior experience in customer service or software house will be an advantage.
• Ability to multitask, take initiative, and work in a startup environment.

Perks & Benefits

• Friendly and supportive work environment.
• Opportunity to grow with a young and ambitious tech startup.
• Skill development and training opportunities.
• Performance-based salary increments.

• Salary: Market competitive (based on skills & experience)

Start Date: Immediate

Job Type: Full-time

Pay: Rs20,000.00 - Rs100,000.00 per month

Work Location: In person