Customer Service Representative/ Dispatcher

Pay: $15.00 - $20.00 per hour

Job description:

Duck Duck Rooter Plumbing, Septic and Air Conditioning is a renowned service company based in Jacksonville, Florida. We are looking to hire an enthusiastic, reliable, customer service oriented and detail-oriented plumbing focused/customer service representative. The individual will answer phones, schedule incoming appointments and provide excellent customer care. Must work well with team members in a fast-paced environment.

Duties:

• Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
• Answer incoming calls and respond to customer emails in a professional and timely manner
• Preforms out-bound calls to confirm customer appointments - must have experience in the plumbing industry septic experience a plus but not required
• Assist customers with product information, order status, and general inquiries
• Process orders, returns, and exchanges accurately and efficiently
• Maintain customer records and update information as needed
• Collaborate with other departments to ensure customer satisfaction
• Identify opportunities for process improvement to enhance the customer experience

Requirements:

• Must have a minimum of 2 years previous experience working for a plumbing or septic company in a customer service role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in using computer systems and software applications
• Ability to work independently as well as part of a team

We offer competitive compensation, including benefits such as health insurance, paid holidays and opportunities for career growth. If you

are passionate about providing exceptional customer service and have the skills required for this position, we would love to hear from you.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Monday to Friday + 1 weekend shift a month required

Work Location: In person

Duck Duck Rooter is a plumbing, AC, septic, and underground utility service company conveniently located in Jacksonville, Florida. We pride ourselves on ultimate customer satisfaction by always delivering award winning service. By hiring the best employees and conducting on-going training, Duck Duck Rooter’s team has grown over the past two years. With over 30 trucks, we service our customers 24 hours a day, 7 days a week, 365 days a year.

Job Type: fulltime

Education: High school degree

Work location: On-site