Customer Service Representative / Dispatcher (CSR/Dispatcher)

Key Responsibilities

Customer Service

• Deliver exceptional customer service by addressing questions, concerns, and service-related inquiries
• Handle inbound and outbound communication via phone, email, and text
• Keep customers informed on arrival times, scheduling updates, and parts status
• Follow up after service calls to ensure satisfaction and build long-term relationships

Scheduling & Dispatching

• Schedule and assign service calls based on technician skillset, location, and urgency
• Monitor daily schedules and make real-time adjustments as needed
• Prioritize calls based on customer needs and system urgency

Technician Coordination

• Dispatch technicians with clear, detailed job information
• Debrief and close out calls, ensuring all notes, forms, and payments are properly completed
• Verify all required job details are entered accurately in ServiceTitan

Qualifications

• ServiceTitan experience (Required)
• Dispatching experience (1+ year required)
• Strong communication and customer service skills
• Ability to multitask and problem-solve under pressure
• High level of organization and time management
• Basic HVAC knowledge (preferred)

What We Offer

• Health, Dental, and Vision Insurance
• Paid Time Off
• Incentive Compensation

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person