Customer Service Representative / Dispatcher - Join The Best In Indy!!!

Join the Sani-Bright Team as a Customer Service Specialist/Dispatcher!

https://careers.hirebus.com/jobs/bd487c4a-bc38-481d-9e71-1fb414e45039

Are you ready to ignite your career with a dynamic role that puts your exceptional organizational, client service, and computer skills to the test? Look no further! We're on the hunt for a top-notch Customer Service Specialist to join our team and take your talents to the next level.

Position Highlights:

As our Customer Service Specialist, you'll be the driving force behind the exceptional customer service at Sani-Bright Carpet Cleaning.

What You’ll Be Doing:

• Effectively manage incoming calls, texts, and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Schedule & communicate with technicians to meet customer requirements
• Assign jobs based on priority to the available workforce
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Serve and assist walk-in customers at our area rug check-in counter
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

What We Offer:

• A vibrant and energetic work environment.
• Expert, on-going customer service training & coaching support to keep you at the top of your game.
• The chance to be the go-to expert for high-end customer service.
• Opportunities for personal and professional growth.
• Competitive compensation, bonuses, and benefits.
• The satisfaction of knowing you're a key player in our team’s success.

Requirements to Shine:

• A magnetic phone presence and a customer-service superpower.
• Preferably, 2 years previous experience working as a CSR or Dispatcher.
• Juggling multiple tasks with grace is your forte.
• Ability to work 1 Saturday each month.
• You have the charisma to present and sell our outstanding services.
• Typing at the speed of light—50 words per minute or more.
• Additional computer experience preferred (familiar with modern Microsoft (excel, outlook, word, etc) and Customer Record systems (for example: Quickbooks, ServiceTitan, etc.) on Windows PC)
• Self-motivated and ready to rock.
• Eligible to work in the United States.
• A clean record (pass a background check and drug screen).
• Dress to impress in smart casual attire.

If you're up for this thrilling challenge and ready to make a real impact, don't miss your chance to be our next Customer Service Specialist! Apply today and embark on a journey that will redefine your career path. Join Sani-Bright and become a vital part of our customer-centric service business!

Apply here: https://careers.hirebus.com/jobs/bd487c4a-bc38-481d-9e71-1fb414e45039

Job Type: Full-time

Pay: $43,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person