Customer Service Representative - Domestic

Job Title: Customer Support Representative – Domestic

Job Type: Full-Time

Job Overview

We are seeking a proactive, persuasive, and results-oriented Customer Support Representative (female preferred) to join our team. The ideal candidate will be responsible for generating qualified leads through outbound calls, email outreach, and consistent follow-ups. She will also support the sales team by scheduling meetings with corporate clients and maintaining strong customer relationships. This role requires exceptional communication skills, strong negotiation abilities, and a professional attitude toward client engagement.

Key Responsibilities

• Generate high-quality business leads through cold calling, email campaigns, and follow-up communication.
• Identify, qualify, and nurture potential clients to create a steady pipeline of business opportunities.
• Maintain organized and updated records of prospects within CRM/lead management tools.
• Schedule and coordinate meetings between prospects and the sales team.
• Meet or exceed monthly lead-generation KPIs and performance targets.
• Conduct market research to identify relevant industries, potential buyers, and key decision-makers.
• Build rapport and maintain long-term professional relationships with prospects.
• Gather feedback and relay insights to support sales and marketing strategies.
• Assist in strengthening customer experience through timely communication and support.

Requirements

• Education: Bachelor’s degree in business, marketing, or a related field (preferred).
• Experience: 1–2 years in lead generation, telemarketing, inside sales, or customer support.
• Excellent verbal and written communication skills.
• Strong convincing, negotiation, and client-handling abilities.
• Target-driven, self-motivated, and able to work independently.
• Proficient in MS Office; experience using CRM tools is an advantage.
• Female candidates are strongly encouraged to apply.

What We Offer

• Competitive salary with attractive performance-based incentives.
• Clear professional growth and career progression pathways.
• A positive, collaborative, and development-focused work environment.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person