Customer Service Representative | Dubai

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview:

As a Customer Service Representative – Business Banking at Emirates NBD, your role is to improve Business Banking customers’ experience and reduce errors whole interacting with customers in order to provide the support to all types of requests and complaints.

Key Responsibilities:

• Assist RMs to all type’s requests assigned to them for effective resolution/TAT.
• Forward all requests received through emails from RMs and various internal departments.
• Strive to achieve high results of CSAT for the respective RM.
• Receive all types of Service Requests assigned to center.
• Investigate and identify appropriate resolution
• Ensure reduction of errors while performing transaction on BPM and Tracksoft.
Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.

Skills and Experience:

• 2 years in banking experience preferably in customer service role.
• Knowledge of system (CRM, Finnacle, Finnone etc), policies and processes.
Excellent oral and written communication skills.

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

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