Customer Service Representative - E Commerce

We are looking for a Customer Service Representative to join our growing e-commerce team. The ideal candidate will be responsible for handling customer inquiries, resolving order-related issues, and delivering an excellent customer experience across multiple communication channels.

Key Responsibilities

• Respond to customer inquiries via email, chat, phone, and social media
• Assist customers with order placement, tracking, and updates
• Handle complaints and provide appropriate solutions in a timely manner
• Manage returns, exchanges, and refund requests according to company policy
• Coordinate with logistics and warehouse teams to resolve delivery or product issues
• Maintain accurate records of customer interactions in the system
• Escalate complex issues to the relevant department when necessary
• Ensure high customer satisfaction and meet performance targets (KPIs)

Requirements

• Proven experience in customer service (e-commerce experience preferred)
• Strong communication skills in English (Arabic is a plus)
• Good problem-solving and multitasking abilities
• Basic knowledge of CRM systems and computer skills
• Ability to work in a fast-paced environment

Job Type: Permanent

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

• Do you have experience in E-Commerce Company in UAE?
• What is your expected salary?
• Are you available to join immediately?
• Can you speak Arabic or Tagalog?

Experience:

• Customer Service: 2 years (Required)

Work Location: In person