Customer Service Representative - Emirati

Responsibilities

Customer Service duties and responsibilities generally include:

• Answering phone calls, emails, and chat inquiries from customers.
• Responding promptly to customer questions, requests, and complaints in a professional manner.
• Guiding customers through basic troubleshooting or setup processes on the website or mobile app.
• Assisting clients with processing payments.
• Booking courier services for customer deliveries and returns, and following up on the status of shipments.
• Providing Arabic translation support to ensure clear communication for Arabic-speaking customers.
• Maintaining accurate records of customer interactions and transactions.
• Escalating unresolved issues to the appropriate department for further support.

Job Types: Full-time, Part-time

Pay: Up to AED1.00 per month

Expected hours: 25 per week

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have Family Book ?