Customer Service Representative (Entry Level Dispatch Support)

About Us:
Heritage Lock & Heritage Security has been serving the Emerald Coast since 1973, providing trusted locksmith and security solutions for residential, commercial, and government clients. We take pride in being a locally owned and operated company known for reliability, professionalism, and strong customer service.

Position Overview:
We are looking for a Customer Service Representative to support our dispatch and daily operations. This is an entry level role with opportunities for growth into a full dispatch position.

In this role, you will assist with scheduling service calls, supporting customers, and helping coordinate technician schedules. You will work closely with our team to ensure jobs are completed efficiently while learning the dispatch side of the business.

This is a fast paced, team oriented role that requires strong communication, attention to detail, and a willingness to learn.

Additional responsibilities may be assigned based on business needs and will align with the role.

This position is subject to background checks, which require fingerprinting.

Primary Responsibilities:

Customer Service & Scheduling Support (Primary Focus)

• Answer inbound calls, emails, and customer inquiries
• Schedule service calls and assist with technician calendars
• Provide customers with updates and basic service information
• Maintain a professional and helpful customer experience

Dispatch Support & Coordination

• Assist with assigning jobs to technicians
• Help monitor job progress and communicate updates
• Support same day and emergency scheduling as needed
• Work with the team to resolve scheduling issues

Administrative Support

• Enter and maintain accurate customer and job data
• Assist with work orders and general office tasks
• Support team operations as needed

What We’re Looking For:

• Strong organizational skills and attention to detail
• Ability to multitask in a fast paced environment
• Clear and professional communication
• Positive, team oriented mindset
• Willingness to learn and grow into a dispatch role
• Authorized to work in the United States
• Ability to pass a background check

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person