Customer Service Representative (Evening & Night)

Title: Customer Service Representative
All the holidays will be followed as per International US/Canada.
Shift slots: Evening (4:00PM - 1:00 AM) Night (12:00 AM - 9:00 AM)
Working days: 6 days a week (alternate saturday or sunday)

Job Overview:

• Core Duties: Coordinating with System tracking, and updating. Real time coordination with team in US/ Canada.

Handles inbound/outbound communications via WhatsApp chats.

• Work Environment: Highly fast-paced, usually handling international clients (e.g., US/Canada).

Requirements

• Communication: Excellent written English skills and good speaking skills will be plus.
• Experience: Atleast 6 months of experience as CSR.
• Skills: Negotiation, problem-solving, and basic familiarity with CRM or software. Good skills in Microsoft Excel.

Application Question(s):

• How many Months or years of experience do you have in Customer Services Representative?
• Do you have experience in Banks or logistics? (yes/no)
• What's your current salary and benefits?
• What's your expected salary?
• How soon you can join us? (Notice period)
• Please mention the shift slot you're comfortable to join?

Evening: 4 PM to 1 AM OR Night: 12 AM to 9 AM

Location:

• Karachi (Required)

Work Location: In person