Customer Service Representative-FEMALE

1. Customer Outreach & Engagement

CRE staff must proactively contact the maximum number of customers daily and encourage store visits. Daily updates on new collections, gold rates, and ongoing offers must be shared with customers while maintaining strong relationships.

2. Customer Data Collection & Follow-Up

All new customer details must be accurately recorded and maintained. CREs are responsible for consistent follow-ups to convert leads into store visits and sales.

3. Customer Feedback & Requirement Tracking

CREs must document reasons for non-purchase and take immediate action where possible. Customer design preferences must be clearly recorded and communicated if unavailable in-store.

4. Daily Activity & Store Support

CREs should actively follow up with customers from morning and support in-store activities, including customer welcoming, especially during peak evening hours.

5. Performance Tracking & Reporting (Key Responsibility)

CRE staff must maintain and submit accurate daily reports covering outreach, visits, and conversions. This is a critical performance metric.

Other Criteria:

Female - Required

Experience : A minimum of 1 year’s experience providing customer support, handling inquiries, and resolving issues.

Same Industry preferred

Job Type: Full-time

Pay: From AED2,500.00 per month

Work Location: In person