Customer Service Representative for US Telecom Campaign

Techzilla BPO is a dynamic and innovative Telecom solutions provider committed to delivering exceptional customer service. Join our team and be part of a company that values talent, growth, and excellence.

Position Overview:
We are currently seeking dedicated individuals to join our Inbound/Outbound Customer Service team for our Energy Campaign. The ideal candidate will handle billing inquiries, provide technical support, and assist customers with new services calls.

Responsibilities:

• Handle incoming calls from customers regarding billing inquiries, technical support, and new services.
• Provide accurate information and assistance to customers in a professional and friendly manner.
• Resolve customer issues promptly and effectively, aiming for first-call resolution.
• Upsell and cross-sell additional services when opportunities arise.
• Update customer accounts and records accurately.

Qualifications:

• Previous experience in inbound/Outbound customer service.
• Strong communication and interpersonal skills.
• Ability to handle high call volumes and multitask effectively.
• Problem-solving skills and attention to detail.
• Knowledge of billing systems and technical support processes.

Benefits:

• Competitive salary
• Career growth opportunities
• Training and development programs
• Positive and collaborative work environment

How to Apply:
If you are passionate about delivering outstanding customer service and ready to contribute to our growing team, please submit your resume hr@techzillabpo.com. Mention "Customer Service Representative - Telecom Campaign" in the subject line.

Techzilla is an equal opportunity employer. We encourage candidates from all backgrounds to apply.

Join us in powering a brighter future!

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Experience:

• Inbound Sales: 1 year (Required)

Work Location: In person