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CUSTOMER SERVICE: Representative - Fort Worth, TX area
Overview:
Our centers provide support to insurance adjusters, insurance carriers, and their customers during catastrophic events such as hurricanes, floods, and earthquakes.
Please note: This is not a licensed adjuster position. This role is in-office and not remote.
Compensation & Benefits:
Responsibilities may include:
Qualifications:
Preferred (not required):
The ideal candidate will also demonstrate:
Additional Information:
Catastrophe Management Solution (CMS - a Pilot sister company) is looking for Customer Service Representatives for our Fort Worth office.
Responsibilities:CMS Customer Service Representatives
Pilot is actively recruiting Customer Service Representatives, Claims Processors, and Administrative Support Staff.
Our centers provide support to insurance adjusters, insurance carriers, and their customers during catastrophic events such as hurricanes, floods, and earthquakes.
Please note: This is not a licensed adjuster position. This role is in-office and not remote.
Compensation & Benefits:
- Competitive wages
- 401(k) plan
- Flexible Spending Account (FSA)
Responsibilities may include:
- Receiving First Notice of Loss (FNOL) inbound calls
- Making initial and follow-up calls to insureds
- Tracking claims processes and compliance
- Researching prior losses
- Notifying and updating agents
- Monitoring faxes and e-faxes for proper distribution
- Completing in-house system/software training
- Performing accurate and timely data entry
Qualifications:
Required Skills & Qualifications:
- Strong data-entry skills
- Proficiency in Microsoft Word and Excel
- Excellent problem-solving and communication skills
- Customer service and call center experience
- Ability to manage multiple tasks and work in a team environment
Preferred (not required):
- Database application knowledge
- Familiarity with estimating software
- Multi-lingual abilities
The ideal candidate will also demonstrate:
- A professional and positive approach to work
- Strong work ethic and reliability
- Ability to track details while handling multiple tasks
- Team-oriented mindset
- Commitment to providing outstanding customer service
Additional Information:
- Applicants must be 19 years or older.
- Some criminal offenses may disqualify candidates from employment.
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