Customer Service Representative – Freight Forwarding (Bilingual Chinese/English Required)

Overview

Continent Solution System Inc (CSS) is a full-service freight forwarding and supply chain management company based in City of Industry, California. We specialize in brokerage, warehousing, and distribution services across the U.S., with an emphasis on the West and East Coasts. Our goal is to deliver exceptional service and create value for every client.

We are currently seeking a Bilingual Customer Service Representative (Mandarin Chinese/English) to join our team. The ideal candidate will have excellent communication skills in both languages and experience in freight forwarding, logistics, or a related field.

Responsibilities

• Serve as the primary point of contact for Chinese- and English-speaking clients
• Provide timely and accurate updates on shipment status via phone and email
• Communicate with carriers, vendors, and internal departments to coordinate shipments
• Track and trace shipments, proactively resolving issues and delays
• Assist with preparing and reviewing shipping documents, including BOLs, invoices, and customs paperwork
• Maintain accurate customer records and shipment data
• Coordinate with the operations and billing teams to ensure smooth communication and service
• Translate or interpret logistics-related information as needed
• Provide freight rate quotes when requested
• Handle customer complaints or issues professionally and escalate when needed
• Other duties as assigned

Qualifications

• Fluent in Mandarin Chinese and English (Required)
• 1+ year of experience in customer service, logistics, or freight forwarding
• Excellent written and verbal communication skills in both languages
• Strong attention to detail and problem-solving skills
• Able to work independently and as part of a team in a fast-paced environment
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Bachelor’s degree preferred

Schedule

• 8-hour shift
• Monday to Friday

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person