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Customer Service Representative - FRENCH SPEAKING

We are hiring for the Customer Service position with 1-2 years of experience in the UAE or the Home Country. The candidate should be fluent in French.

Job Description:

  • Address customers' requests and queries
  • Analyse customer information and needs to improve customer relationships and experience
  • Execute order processing and order fulfilment tasks.
  • Handle customer information and data, and escalate issues to the concerned team
  • Handle customer complaints and provide an appropriate solution
  • Gather customer feedback from multiple sources, including surveys
  • Identify risks associated with different approaches to business process change.

Requirements:

  • Candidate should possess a minimum of 1-2 years of experience in the UAE or the Home Country in Customer Service / Call centre
  • Experience in handling large volume calls
  • Fluent in English & French

Job Type: Full-time

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