We are hiring for the Customer Service position with 1-2 years of experience in the UAE or the Home Country. The candidate should be fluent in French.
Job Description:
- Address customers' requests and queries
- Analyse customer information and needs to improve customer relationships and experience
- Execute order processing and order fulfilment tasks.
- Handle customer information and data, and escalate issues to the concerned team
- Handle customer complaints and provide an appropriate solution
- Gather customer feedback from multiple sources, including surveys
- Identify risks associated with different approaches to business process change.
Requirements:
- Candidate should possess a minimum of 1-2 years of experience in the UAE or the Home Country in Customer Service / Call centre
- Experience in handling large volume calls
- Fluent in English & French
Job Type: Full-time