Customer Service Representative / Front Desk Administrative Assistant

Build Your Future, Strengthen Communities – Grow with CIMS.

One of the fastest-growing HOA management companies in Northern California is looking for a full-time onsite Customer Service Representative to join our team in Modesto, CA! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service-come join our team!

Learn More About CIMS: https://commoninterest.com/

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with company match, Vacation, Sick and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

How You’ll Make an Impact

You will be a part of our Administrative and Customer Service Team providing administrative support and customer service for multiple homeowners' associations, working with the Community Association Managers and Senior Management staff.

• Tracking work orders, violations, and architectural applications and filing.
• Preparing meeting documents, maintaining reports, and managing correspondence.
• Greeting clients, responding to calls and emails, and distributing keys and remotes.
• Utilizing Microsoft Office, Outlook, and Teams for daily communication and task management while learning and efficiently using our HOA Management platform.
• Working full-time in office, Monday through Friday from 8:30am to 4:30pm.

What You Bring

• 2+ years of customer service experience in a call center environment with a clear track record of great customer service. Someone who is extroverted and loves to talk with new people.
• High school or equivalent.
• Experienced with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
• A professional, pleasant phone presence and the ability to handle challenging clients
• Time management and organizational skills with an ability to multi-task.
• Experience in HOA management, property management, real estate, or escrow is a plus.

Job Type: Full-time

Application Question(s):

• How would you rate your proficiency in Microsoft Office (Word, Excel, Outlook, etc.)?
• What are your pay requirements?
• Are you able to come into the office Monday – Friday 8am-4:30pm?
• How many years of customer service experience do you have?

Job Type: Full-time

Pay: $20.19 - $21.63 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• How would you rate your proficiency in Microsoft Office (Word, Excel, Outlook, etc.)?

Education:

• High school or equivalent (Required)

Experience:

• Customer service in call center environment: 2 years (Required)

Ability to Relocate:

• Modesto, CA 95350: Relocate before starting work (Required)

Work Location: In person