Customer Service Representative (Healthcare)

Job Title: Customer Service Representative (Healthcare)

Location: Garden Town, Lahore

Job Type: Full-Time | Onsite | (1:00 PM to 10:00 PM)

Experience: 6 Months - 1 Year

Recommendations are more than welcome.

Join Our Team at Softmatic Solutions:

Softmatic Solutions is a versatile software development firm specializing in applications, game development, and IT solutions. We leverage a wide array of technologies including Xamarin, Unity, Flutter, Cocos2dx, Native Android, Native iOS, .NET, WordPress, and Power BI. Our dedicated team focuses on creating innovative and high-quality software solutions for businesses. We are committed to enhancing user experience by delivering efficient and reliable products tailored to client needs.

Role Description

We are seeking a highly skilled and professional Customer Service Representative with strong communication abilities and hands-on knowledge of US healthcare processes. The ideal candidate will have experience handling patient interactions, understanding referral workflows, and managing insurance procedures within the US healthcare system.

Key Responsibilities:

• Handle calls related to patient services with professionalism and empathy
• Assist patients with appointment scheduling, inquiries, and general support
• Manage and process referrals in accordance with US healthcare guidelines
• Verify patient insurance eligibility, benefits, and coverage details
• Coordinate with healthcare providers, clinics, and insurance companies
• Maintain accurate documentation of patient interactions and transactions
• Ensure compliance with HIPAA and other relevant healthcare regulations
• Resolve patient concerns efficiently while maintaining high service standards

Required Skills & Qualifications:

• Excellent verbal and written communication skills (fluent English required)
• Strong interpersonal and customer service skills
• Proven knowledge of US healthcare systems, including referrals and insurance procedures
• Experience with medical billing, insurance verification, or prior authorization processes is a plus
• Ability to handle sensitive information with confidentiality
• Proficient in using CRM systems and healthcare software
• Strong problem-solving and multitasking abilities.

Preferred Experience:

• Minimum 6 months–1 year of experience in a US healthcare customer service role.
• Familiarity with medical terminology and healthcare workflows.
• Experience working with US-based patients or providers.

Work Environment:

• Fast-paced and performance-driven
• Collaborative team setting
• Opportunities for growth and skill development

Why Join Us:

• Work in a fast-paced and innovative environment
• Opportunities for professional growth and development
• Collaborative and supportive team culture
• Competitive salary and benefits package

If you meet the requirements and are excited about joining a growing company, please send your resume to either and portfolio "mamoona.mushtaq@softmatic.io" or "HR@softmatic.io" and include the job title in the subject line.

Job Types: Full-time, Fresher

Work Location: In person