Customer Service Representative I Part-Time (Assigned to Community Services, Parks & Recreation)

Job Description

The City of Chino is a vibrant place to live, work, and play, that is recognized for its integrity and dedication to public service. Together we take pride in providing quality, caring service to our community. The City of Chino pursues excellence in all facets of our operations and services, guided by the following Organizational Values:

• Commitment to Our Community
• Integrity & Accountability
• Fiscal Responsibility
• Partnerships & Teamwork
• Innovation
• Communication & Engagement

The Community Services, Parks & Recreation Department enriches lives by providing a wide range of recreational opportunities, parks, and social services for residents of all ages. The Department offers programs focused on youth, families, seniors, and individuals, promoting positive alternatives, healthy lifestyles, and community connection. From fitness and social activities to prevention and counseling services, it supports the well-being of the community in a safe and welcoming environment. The Department also manages citywide special events and operates local cultural attractions like the Chino Youth Museum and Old Schoolhouse Museum, while the Parks and Facilities Division ensures the care and development of all city parks and facilities. Guided by its mission to impact lives and build a connected community, this department plays a vital role in enhancing Chino’s quality of life.

Duties/Responsibilities

As our new Customer Service Representative I, you will:

• Answer incoming phone calls; provide information and direct inquiries.
• Type and proofread correspondence, reports, and forms using computer software.
• Prepare, sort, file, and maintain accurate records and documents according to established systems.
• Receive, route, and distribute mail and materials promptly and accurately.
• Assist and collaborate with co-workers at all levels in a customer-focused environment to support the daily operations of the department.
• Maintain regular attendance and perform duties aligned with the City’s mission and values.

Qualifications

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Special Requirements

• Light Physical Effort: involved typical workplace tasks such as typing, writing, filing, and operating light office equipment, with no strenuous physical activities required.
• Work Environment: Generally performed in standard office settings with no unusual physical or environmental demands; lifting is minimal, typically not exceeding 25 pounds.

All applicants are required to apply online at www.governmentjobs.com/careers/chinoca. Applications will be accepted until Thursday, May 21, 2026, at 11:59 p.m. Pacific Time, or until a maximum of 100 applications are received, whichever comes first. Let’s build something amazing together.

Applications must be complete and demonstrate that the minimum qualifications are met. Resumes and cover letters may be attached to the completed application form as supplemental information, but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process.

For questions regarding this recruitment, please contact Human Resources Specialist II, Luis Arevalo at larevalo@cityofchino.org or (909) 334-3559.

The City of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability, please contact the Human Resources/Risk Management Department at (909) 334-3274. Requests should be made three (3) business days in advance.

Prospective employees selected for employment must successfully complete a medical examination and a background check, including professional reference checks. The background check, paid for by the City, also includes Live Scan fingerprinting through the Department of Justice.

The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice.

Part-Time Benefits Include:

• 12 Half-Day Holidays
• Sick Leave (40 hours)
• Retirement Plan through MissionSquare or CalPERS if current membership
• Bilingual Pay (as required by department)
• Opportunity to purchase health insurance if Affordable Care Act (ACA) eligibility requirements are met (work 30 hours per week)