Customer Service Representative in Airline Industry English

We are hiring English-speaking Customer Service Representatives in the airline industry to support passengers with their travel needs!

Location: İzmir

Work Mode: Hybrid
Language: Fluent in English

Responsibilities:

• Handle incoming customer inquiries via phone, email, or chatProvide accurate information about flights, policies, and services
• Help customers book, change, or cancel reservationsAssist with lost/delayed baggage and escalate when needed
• Deliver excellent customer experience with a problem-solving mindset
• Maintain records and follow company procedures

• Fluent in English (spoken & written)
• Prior customer service experience is a plus (airline/travel preferred)
• Strong communication & interpersonal skillsFlexibility to work shifts, weekends, or holidays
• Basic computer skills & familiarity with CRM systems

What’s Offered:

• 32.650 TL Total Net Salary
• Opportunities for career development
• Supportive team environment
• Hybrid working model (work both from home and office)

Ready to take off with a new career? Apply today and be part of a growing international team!

DoğaHR Global HR Centre provides employment in all world languages such as German, Dutch, French, Italian, Spanish, Danish, Swedish, English, etc. to the world’s biggest brands both in Turkey and in Europe.Adding new ones to its important business partnerships every day, Doğa HR continues to serve both its business partners and candidates in the light of quality, ethics and professionalism values.

With its experienced, strong and ever-growing recruitment team, Doğa HR provides the best recruitment experience to its corporate customers in many sectors.