Customer Service Representative - Intermodal Trucking

Customer Service Representative

Office address: 1825 Terminal Court, Joliet IL 60436

Full-time, Monday-Friday, 8:00am – 5:00pm

Maritime Delivery Services – an OOCL Company

Maritime Delivery Services (MDS) is an intermodal trucking company with 4 offices in the US. MDS has been in business since 2007 providing safe, reliable service with dedicated staff and business-oriented independent contractors.

What do they offer?

• Medical
• Dental
• Vision
• 401K
• Vacation days
• Paid Sick days
• Paid Holidays
• Education Assistance

Job Duties:

• Ability to work with drivers, assisting, and finding solutions
• Set appointments with customers to maximize daily productivity
• General bookkeeping including updating invoice registers, coding invoices, tracking charge backs to customers, drivers and terminals
• Provide assistance to external/internal customers regarding inland transportation and company standards
• Keep dispatch system updated with contact info and shipment delivery instructions
• assist dispatch with timely capacity changes and reschedule appointments as need
• Assist dispatch with drivers with service issues, ELD issues, safety concerns
• Compile and process paperwork for quarterly fuel tax reporting
• Measure and report performance of basic intermodal initiatives
• Input new loads in system
• General office duties

Preferred Skills:

• General proficiency in office equipment (personal computers, fax, copier, calculator, data entry)
• Be a team player - Interacts effectively with people externally and internally
• Strong communication and interpersonal skills
• Proficiency in MS Word, MS Excel and MS Outlook
• 1+ years’ experience in Intermodal drayage preferred
• Strong data entry skills

Salary Range:

The annualized base salary range for this position is $48,000.00 to $54,000.00, excluding fringe benefits. If hired at OOCL, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.

All employment is contingent upon the successful completion of a background check.

MDS is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. MDS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at maritimedeliveryservices.com.