Customer Service Representative - International & Local (Female Candidates)

Location: Clifton, Karachi
Timings: Monday – Saturday | 9:45 a.m. – 7:00 p.m
Job Type: Full-time
Salary: Fixed salary plus performance bonuses
Apply at: pak-careers@aeontrisl.com
Our Website: www.aeontrisl.pk

About Us

Aeon & Trisl Real Estate is an award-winning, globally recognised real estate group headquartered in Dubai, with regional operations in Karachi and London. With over 16 years of excellence, we pride ourselves on delivering comprehensive real estate solutions under one roof from property consultancy to post-sale support. Our reputation is built on professionalism, integrity, and unmatched customer service. As part of our growing team in Pakistan, we are committed to setting new industry benchmarks in service excellence, innovation, and client satisfaction.

Job Overview

We are seeking a highly motivated and adaptable Customer Service Representative to manage client communication across multiple channels. You’ll be the first point of contact for our clients reflecting our brand’s commitment to high-quality service. This role is ideal for individuals who thrive in fast-paced environments, can manage a high volume of calls, and take ownership of delivering exceptional client experiences.

Key Responsibilities

• Professionally manage a high volume of inbound and outbound calls
• Understand client needs and provide accurate, timely information
• Adapt scripts to suit customer tone, queries, and individual preferences
• Maintain CRM records and follow up on active leads
• Apply a consultative and empathetic approach in client conversations
• Support lead generation and assist with internal coordination
• Ensure smooth communication flow between clients and relevant departments

What We’re Looking For

• Bachelor’s degree (any discipline)
• Previous experience in customer service, call centres, or sales support roles preferred
• Fluent in English; bilingual candidates are encouraged to apply
• Ability to confidently manage inbound and outbound calls
• Familiarity with CRM tools and customer documentation practices
• Excellent verbal communication, listening, and problem-solving skills
• Comfortable following scripts while adapting tone as needed
• Eagerness to learn, confidence in communication, and professional presentation
• Quick learner with strong attention to detail and a customer-focused attitude
• Must be able to commute independently to our Clifton office

Compensation & Benefits

• Competitive salary: PKR 40,000 – 70,000 (based on experience, skillset, and ability to handle tasks effectively)
• Performance-Based Incentives: Awarded based on quality of client communication, lead accuracy, and contribution to successful sales conversions
• Annual Performance Bonuses
• Opportunities for advancement into client relations, sales, or coordination roles
• Learn from experienced teams with exposure to both local and international property markets
• Supportive Team Environment & Recognition Culture

Job Type: Full-time

Pay: Rs45,000.00 - Rs70,000.00 per month

Ability to commute/relocate:

• Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have prior customer service or call-handling experience?
• Are you comfortable working on-site (Clifton Block 4) from 10:00 a.m. to 7:00 p.m., 6 days a week?

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person