Customer Service Representative – Last Mile Logistics

Title: Customer Service Representative – Last Mile Logistics

Department: Customer Service

Position Status: Full Time

Shift Schedule: Monday-Friday Day

Location: Onsite

Exempt Status: Non-Exempt

CDS Logistics is one of the largest providers of last mile delivery and fulfillment solutions in the United States. CDS’s headquarters is in Baltimore, Maryland, with 182 hubs nationwide. Over the past three decades, CDS has built expertise to make the company an industry leader specializing in big and bulky products. CDS’s proprietary, in-house technology and hands-on operational expertise provide results that are consistent, reliable, and proven to drive outstanding customer experiences.

Looking for a role where you’re at the center of the operation and make an impact every day?

At CDS Logistics, we don’t just deliver products, we deliver experiences. With over 1 million final mile deliveries annually, our Customer Service team plays a critical role in keeping everything moving.

We’re looking for a detail-oriented, high-energy Customer Service Representative who thrives in a fast-paced environment and takes pride in solving problems, supporting customers, and keeping operations on track.

This is a key customer support role, you’ll be the bridge between customers, drivers, and operations, ensuring every delivery meets expectations.

This role is best suited for someone who:

• Is comfortable on the phone throughout the day handling a high volume of calls
• Can manage repetitive tasks like data entry while maintaining strong attention to detail
• Thrives in a structured, fast-paced environment with shifting priorities
• Communicates professionally and stays composed under pressure
• Takes pride in being reliable, responsive, and organized

If you thrive in a fast-paced environment, enjoy staying busy, and take pride in keeping details organized and accurate, this is your lane.

Location & Work Environment

• On-site role supporting daily operations in an office environment
• Fast-paced setting with a strong focus on communication, coordination, and problem solving
• Regular interaction with: customer service team, drivers and delivery teams, warehouse and operations staff

Fast-paced setting with a strong focus on communication, coordination, and problem solving

Why This Role Stands Out

• Central to the operation You’re the connection point between customers, drivers, and internal teams
• High visibility + impact. Your work directly influences delivery success and customer satisfaction
• Skill development. Build experience in logistics, and customer relationship management
• Growth-focused culture. We invest in people who want to learn, grow, and advance
• Competitive benefits package, including: Medical, Dental, Vision, Disability, 401(k) with company match (100% vested immediately) Generous PTO + your birthday off

A Quick Snapshot of the Role

A typical day might include:

• Completing customer pre-calls
• Receiving inbound calls to confirm deliveries while documenting details in system
• Scheduling deliveries and coordinating with customers to confirm timeframes
• Supporting internal teams with real-time updates, paperwork, and issue resolution
• Following up on customer inquiries and resolving open issues
• Communicating with internal teams to ensure smooth execution of daily operations

What You’ll Be Responsible For

• Manage assigned customer accounts and client-specific programs
• Handle inbound and outbound calls to schedule deliveries and provide updates
• Monitor and manage dispatch boards to ensure accurate and timely execution
• Support drivers with scheduling, issue resolution, and daily operational needs
• Conduct daily pre-calls to confirm delivery readiness and expectations
• Follow up on unresolved customer inquiries and ensure timely resolution
• Maintain strong relationships with both customers and internal teams
• Manage voicemail and communication channels to ensure responsiveness
• Accurately enter and update information in company systems
• Collaborate across departments to ensure seamless service delivery
• Deliver a high level of customer service and professionalism

What “Great” Looks Like in This Role

This role is for someone who stays organized, communicates clearly, and takes ownership

The right person will bring:

• Strong communicator – Clear, professional, and confident with customers and teams
• Highly organized – Able to manage multiple tasks and priorities at once
• Problem solver – Thinks quickly and resolves issues effectively
• Detail-oriented – Accuracy matters, and you take pride in getting it right
• Team player – Works well across departments and supports others
• Adaptable – Thrives in a fast-paced, ever-changing environment
• Customer-focused mindset – Always thinking about the experience and outcome
• level
• Adaptability – You navigate change and help others do the same
• Creative problem solving – You don’t wait for answers, you build them

Most importantly, you align with our guiding principles:

• Put Safety First
• Respect for Others
• Treat Customer Orders Like Our Own
• Deliver Measurable Excellence
• Pursue Relentless Improvement

What You Bring (Core Experience)

• 1–3+ years of experience in customer service, administration, or logistics support
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• High attention to detail and accuracy
• Ability to work both independently and as part of a team
• High school diploma or equivalent required

Preferred:

• 3+ Experience in logistics, delivery, or last mile operations
• Customer service experience in logistics industry
• Associate’s or Bachelor’s degree
• Bilingual skills

Additional Benefits Include:

• Medical, Dental, Vision, and Disability Insurance
• Company paid Life/AD&D
• 401(k) with up to 4% company match (100% vested immediately)
• Generous PTO + your birthday off
• Ongoing training, development, and internal growth opportunities

If you’re looking for a role where you can stay busy, solve problems, and make a real impact on daily operations — we want to hear from you.

Check us out:

www.cdslogistics.net

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person