Customer Service Representative (lawn care/ Pest Control)

Job Title: Customer Service Representative

*** LAWN CARE OR PEST CONTROL EXPERIENCE REQUIRED***

Position Overview

Pine Valley Turf Management is seeking a highly organized, customer-focused Customer Service Representative to serve as the first point of contact for both existing and prospective clients. This role plays a key part in shaping the customer experience and directly contributes to client satisfaction, retention, and overall company success.

The ideal candidate thrives in a fast-paced environment, excels at multitasking, and processes information quickly and accurately—all while maintaining a professional, friendly, and solution‑oriented demeanor.

Industry experience is preferred.

Work Schedule

• Monday through Friday, 8:00 AM – 5:00 PM
• No weekends

Compensation

• $18–$22 per hour, based on experience

Key Responsibilities

• Serve as the primary point of contact for incoming calls, emails, and customer inquiries
• Provide prompt, accurate, and courteous assistance to clients
• Schedule services, process requests, and update customer accounts efficiently
• Clearly communicate service details, pricing, and company policies
• Resolve customer concerns and escalate issues when necessary
• Maintain accurate records within customer management systems
• Coordinate with field technicians and management to ensure seamless service delivery
• Support general administrative tasks to assist daily operations

Required Skills & Qualifications

• Excellent verbal and written communication skills
• Strong multitasking abilities with the capacity to process information quickly and accurately
• High attention to detail and strong organizational skills
• Ability to remain calm, professional, and solution‑oriented in a fast-paced environment
• Proficiency with computers, phone systems, and customer management software
• Dependable, punctual, and team‑oriented

Preferred Qualifications

• Previous customer service or office experience (landscaping, lawn care, or service industry experience a plus)
• Familiarity with scheduling systems or CRM software
• Ability to manage high call volumes efficiently

Physical Requirements

• Ability to remain seated at a desk and work at a computer for extended periods
• Frequent use of hands and fingers for typing, phone operation, and data entry
• Ability to speak clearly and listen effectively during phone conversations
• Occasional standing, walking, bending, or reaching to retrieve files or office supplies
• Must be able to lift up to 15 pounds occasionally (e.g., office materials, small packages)
• Reliable attendance and the ability to maintain a consistent work schedule

What We Offer

• Competitive hourly pay based on experience
• Supportive, team‑oriented work environment
• Opportunities for growth within a well‑established turf management company
• Stable, year‑round employment

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Equal Employment Opportunity

We are an Equal Employment Opportunity (EEO) Employer. Pine Valley Turf Management does not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person