Customer Service Representative Lead Trainer

Overview
Join our dynamic team as a Customer Service Representative Lead Trainer, where your expertise will ignite the growth of our customer service excellence! In this pivotal role, you will lead training initiatives, develop innovative coaching strategies, and empower our customer service teams to deliver exceptional experiences. Your leadership will shape the future of our customer interactions, fostering a culture of continuous improvement and outstanding service. If you thrive in fast-paced environments and are passionate about mentoring others, this is your chance to make a meaningful impact!

Responsibilities

• Design, develop, and deliver comprehensive training programs tailored to customer service representatives at all levels.
• Lead onboarding sessions for new hires, ensuring they are equipped with the skills and knowledge needed to succeed.
• Supervise and mentor customer service teams, providing ongoing coaching to enhance performance and professionalism.
• Coordinate with management to identify training needs based on performance analysis and customer feedback.
• Manage multiple projects simultaneously, ensuring timely delivery of training initiatives and updates.
• Facilitate communication across departments to promote best practices in customer engagement and problem resolution.
• Analyze training effectiveness through assessments and feedback, continuously refining content for maximum impact.
• Ability to de-escalate difficult situations and deliver exceptional service.
• Daily tasks also include managing balances due, processing check payments, maintaining spread sheet logs, handling physical mail, and resolving payment or deposit discrepancies.
• Manage shifting priorites, perform accurate data entry for extended periods, supervise, and assign tasks when necessary and consistently maintain a high level of professionalism and attention to detail.

Requirements

• Proven experience in customer service roles with supervisory or leadership responsibilities.
• Strong project management skills to handle multiple training projects efficiently.
• Excellent communication skills—both verbal and written—to clearly convey concepts and motivate teams.
• Demonstrated leadership qualities with a track record of supervising or managing teams successfully.
• Analytical skills to assess performance metrics and identify areas for improvement.
• Proficiency in English; additional language skills are a plus.
• Typing speed of at least 40-45 words per minute.
• Comfortable using computer systems and software, including Shopify, NetSuite, web-based platforms, and search engines to locate inventory, information, order status updates, and gardening resources.

Join us in shaping the future of customer service! We’re committed to fostering an inclusive environment where your leadership can inspire others to excel, ensuring every customer interaction reflects our dedication to excellence.

Pay: $22.50 - $27.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What systems have you used in customer service?
• What's your gardening experience?

Experience:

• staff training: 1 year (Preferred)

Work Location: In person