Customer Service Representative (Machine Shop)

ABOUT OUR COMPANY

Aerospace Contacts was founded in 1999 to provide high quality, short lead-time contacts and other precision machined components for the aerospace, medical device, military and defense, and oil and gas industries. We are a mid-size machine shop located in Gilbert, AZ, and we focus on Swiss screw machining and multi-axis lathe machining. We work diligently to ensure our customers’ needs are met, achieving maximum benefit from our experts, products and services.

ABOUT THE JOB

This is a full-time position, and the candidate will work on-site at our facility in Gilbert.

In this role, the Customer Service Representative will manage assigned customers' satisfaction including pricing, delivery, quality and responsiveness; create cost estimates and provide quotes on customer requirements in a timely manner; report on assigned customers’ needs and problems including delivery and quality; work closely with Production, Planning, Engineering, Quality, and Sales to provide customer support; investigate and qualify sales leads and support new product development; and perform data entry using MS Office, Company Intranet, Quote database, and the Company's ERP system.

SPECIFIC RESPONSIBILITIES:

• Ensure that assigned customers have assistance as needed.
• Answer calls/emails from customers and provide necessary information.
• Liaison between customer, Engineering, Sales, Production to provide necessary services.
• Read and interpret customer drawings and specifications
• Develop and maintain well-coordinated relationships with assigned customers.
• Provide quotes on new and existing products.
• Determine proper manufacturing process and lead times with planning and production.
• Investigate new sales leads and support new product development.

EDUCATION & EXPERIENCE REQUIREMENTS:

• High school diploma or GED is required. Associates degree is preferred.
• Minimum 2 years in a technical field (aerospace preferred) providing customer service and/or inside sales.
• Proficient in English (oral and written) to interact with customers.
• Courteous manner with customers, vendors and employees.
• Proficient in MS Office (Outlook, Excel and Word).
• Strong verbal and written communication skills.
• Detail oriented.
• Flexible in work assignments, able to multi-task, able to meet deadlines.
• Team player.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Manufacturing: 2 years (Required)

Ability to Commute:

• Gilbert, AZ 85233 (Required)

Work Location: In person