Customer Service Representative- Medical

WHAT’S IN IT FOR YOU – THE PERKS!

• Pay is dependent on state:
  • AZ: $17.50/hour with paid training
  • FL: $16.50/hour with paid training
  • SC/TX: $16.00/hour with paid training
• Pay increase after 90 days of proven performance
• Annual bonuses and merit raises available

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more wayVelocitiisupports your well-being!

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO start accruing on day one—use sick time right away!
• After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Get paid to give back with volunteer time off

• We’ll set you up with everything you need to succeed—no equipment worries!

• Work comfortably from home and skip the commute.

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

• Enjoy access to training, coaching, and mentorship to grow your career.

• Monday–Friday shifts start between 8:30-9:30 AM EST—no weekends!

• Answer incoming calls and provide friendly, professional support
• Navigate systems like Clar, OneNote, LifePro, and Teams to resolve inquiries
• Guide users through the provider portal setup and usage
• Stay on top of emails and respond to cases inClarc
• Bring a positive attitude and contribute to team improvements
• Meet performance goals while maintaining quality service
• End your day knowing you made someone’s experience smoother and more informed

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Strong verbal and written communication
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

• 1–2 years of health insurance experience
• Familiarity with Third Party Administrator (TPA) concepts
• Knowledge of medical/dental terminology or claims processing

• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre-employment steps:

• Internet speed test
• Background and drug screening

If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!