Customer Service Representative (Night Shift)

Hiring: Customer Service Representative (Night Shift)

CORE EDGE SOLUTIONS is looking for a dedicated, communication-driven Customer Service Representative (CSR) to join our growing team in Gulberg III. If you thrive in a fast-paced environment and take pride in delivering a world-class customer experience, we want to hear from you.

Overview

• Location: Gulberg III, Lahore (On-site)
• Shift: Night Shift- Mon to Sat (8pm to 6am)
• Employment Type: Full-Time
• Compensation: 110,000 per month + Performance-Based Bonuses

The Role:

At CORE EDGE SOLUTIONS, we provide end-to-end digital solutions for a global clientele. As a CSR, you will be the voice of our brand, ensuring our partners in the United States and beyond receive seamless, empathetic, and professional support.

Key Responsibilities

• Multi-Channel Support: Manage high-quality customer conversations across calls, email, and live chat.
• Empathetic Problem Solving: Understand complex customer concerns and resolve them with patience and clarity.
• Data Integrity: Accurately document all interactions and updates within the CRM system.
• Cross-Functional Collaboration: Coordinate with internal technical teams to ensure timely issue resolution.
• Brand Ambassadorship: Represent Core Edge Solutions professionally in every interaction.

Who You Are

• Experience: Previous customer service experience is preferred, but a talent for communication is a must.
• Communication: Exceptional English proficiency (both written and verbal) is required.
• Mindset: Detail-oriented, patient, and possesses a natural problem-solving instinct.
• Availability: Fully comfortable working on-site in a dedicated night shift environment.

Why Join Us? ✨

This isn't just a support role; it’s an opportunity for professionals who value ownership and excellence. You will work in a culture of continuous learning and teamwork, supported by a competitive salary package and reliable company transport to ensure a smooth commute.

Pay: Up to Rs110,000.00 per month

Application Question(s):

• How old are you?
• Can you work Mon to Sat?

Education:

• Bachelor's (Required)

Location:

• Lahore (Required)

Work Location: In person