Customer Service Representative-Office Assistant

Key Responsibilities

• Customer Support — Answer inbound calls, make outbound calls, schedule service appointments, and assist customers with questions.
• Office Coordination — Manage paperwork, filing, data entry, and general office organization.
• Dispatch Support — Assist with technician scheduling and routing if needed
• Service Ticket Management — Enter job details, update customer records, and ensure accurate documentation.
• Customer Follow‑Ups — Confirm appointments, collect feedback, and support customer retention.
• Team Communication — Coordinate with technicians and office staff to ensure smooth daily operations.

What We’re Looking For

• Strong communication and phone skills
• Positive, professional attitude
• Ability to multitask in a fast‑paced environment
• Basic computer skills (email, scheduling software, data entry)
• Prior CSR or office experience preferred (HVAC/plumbing a plus)
• Dependability Monday through Friday 8:00am-5:00pm or 11:00am-7:00pm

What We Offer

• Competitive hourly pay
• PTO (Paid Time Off)
• Supportive, family‑oriented work environment
• Opportunities for growth within the company
• Health, Vision and Dental Insurance

Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person