Customer Service Representative (On Call/Floater)

About the Position:

As a Customer Service Representative, you will take the lead on ensuring that all our customers and tenants have an excellent experience from the moment they inquire about storage to when they move out. In this position you will work closely with other facility staff and report to the Facility Manager, but you should also be comfortable working alone with little supervision. You will be successful if you enjoy taking a hands-on approach and take initiative to get things done. You will be responsible for the day to day activities of the store, including assisting customer, conducting property tours, explaining lease agreements, general office duties, maintaining the appearance and upkeep of the property and ensuring units are rent ready. Light maintenance duties will be required, such as sweeping units, pulling weeds, cleaning trash and debris around the property, etc.

On Call : Hours Vary
Must be available weekends

Schedule: *As Needed* Monday - Sunday Hours: Vary by site and day
Facility: Rotating to different facilities in Redlands, Yucaipa, Grand Terrace, Riverside, Rialto, and Moreno Valley

Locations:
A Storage Place - Barton, 26419 Barton Rd, Redlands, CA 92373
A Storage Place - Yucaipa, 35056 County Line Rd, Yucaipa, CA 92399
A Storage Place - Grand Terrace, 21971 De Berry St, Grand Terrace, CA 92313
A Storage Place - Van Buren, 21999 Van Buren St Suite 6, Grand Terrace, CA 92313
Pac-It-Away Storage-Rialto, 1610 S Riverside Ave Suite 103, Rialto, CA 92376

A Storage Place - La Sierra, 4188 Pierce Street, Riverside, CA 92505
A Storage Place - Magnolia, 12811 Magnolia Ave, Riverside, CA 92503
A Storage Place - Palm, 6289 Palm Ave, Riverside, CA 92506
Arlington Self Storage, 9660 Arlington Ave, Riverside, CA 92503

Sunnymead Self Storage, 14125 Indian Street, Moreno Valley, CA 92553
Alessandro Self Storage, 21941 Alessandro Blvd, Moreno Valley, CA 92553

What You Will Do:

Office and Customer Service ~85% of the time

· Build effective relationships and trust with customers and potential customers by listening to their needs and educating them about the storage sizes, products, and services that are most appropriate to their situation.

· Manage customer accounts and resolve customer complaints, concerns, and inquiries in a timely manner.

· Respond effectively to customers requesting to close their accounts, determining the reason and offering possible alternatives.

· Conduct property tours and employ sales techniques to show the value of our services

· Opening and closing of the office, including generating reports, cash drawer reconciliation, and ensuring office is clean and presentable.

· General office duties, including filing, e-mail correspondence, data entry, answering phones, etc.

Property Upkeep and Maintenance ~15% of the time

· Ensure safety and security of the property by conducting daily walk throughs and lock checks.

· Perform unit turnover procedures to ensure that units are clean, in working order, and rent ready.

· Maintain physical condition and appearance of the property and outside perimeter by sweeping and mopping hallways, cleaning trash and debris around the property, ensuring property fixtures are in working condition, and light landscaping.

· Other light maintenance duties.

Your Qualifications:

· 1 years’ experience in a customer service or office setting.

· Prior self-storage experience a plus but not required

· Bilingual a plus but not required

· Excellent customer service skills.

· Strong organizational skills; able to manage priorities.

· Ability to work independently and as a member of a team.

· Ability to effectively communicate with people at all levels and from various backgrounds.

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

· And most importantly, you have a positive attitude and a strong desire to learn and grow

Physical Demands and Work Environment:

· Frequently required to stand, walk, sit, climb, balance, bend, stoop, kneel or crawl

· Continually required to talk or hear

· Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

· Occasionally required to lift/push/carry items up to 50 pounds

· Frequent exposure to outside weather conditions

About Us:

We are a growing, family owned, self-storage and property management company with locations throughout Southern California and our Headquarters in San Diego, CA. Our employees are instrumental in the company’s continued growth, so we ensure that they have the tools, training, and support necessary to be successful. We value promoting from within and as we acquire new properties or as positions become available there are opportunities to advance your career within the company.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Part-time

Pay: $19.00 per hour

Benefits:

• On-the-job training

Shift:

• 8 hour shift
• Day shift

Work Location: In person