Customer Service Representative - Operations

Key Responsibility Areas (KRA)

• Branch Coordination – Yet to Apply Sheet
• Coordinate regularly with all branches under Trenity and Navigate.
• Ensure timely collection of the "Yet to Apply" sheet from each branch.
• Maintain up-to-date records and ensure no delays in receiving this data.

• Documentation Cross-Verification
• Verify and cross-check the following documents for each applicant/client:
• Payment receipt or proof
• Signed agreement
• Passport copy
• Compile and submit a complete and accurate report on a regular basis.

• Client Coordination & Query Resolution
• Proactively manage and resolve client queries in a professional and timely manner if required by Branches.
• Escalate unresolved issues to the concerned department as required.

• Weekly Reporting
• Every Monday, share a consolidated summary and detailed report of the "Yet to Apply" sheet.
• Ensure the report is always up-to-date and readily available for management review at any time.

• Work Permit Tracking
• Monitor and collect work permits from Employers
• Update the Master Sheet with the latest status and details of each work permit.
• Communicate updates and changes to all relevant branches in a timely manner.

• Work Permit Payment & Master Sheet Update
• Cross-check work permit payments for accuracy.
• Ensure payment status and relevant notes are correctly recorded in the Master Sheet.
• Keep the Master Sheet current and accessible to concerned team members.

Additional Expectations:

• Maintain a high level of accuracy and attention to detail.
• Ensure timely communication and coordination between departments.
• Uphold company confidentiality and data privacy standards.
• Show initiative and responsibility in handling operations-related tasks independently.

Job Type: Full-time

Pay: QAR3,000.00 - QAR4,000.00 per month

Language:

• Hindi / Urdu (Preferred)