Customer Service Representative / Order Processing

Who We Are

Pohl Metal Products, Inc. is a sheet metal fabrication shop in Oakdale, CA that produces some of the best irrigation gates and equipment in the nation. We are a family-owned and operated business dedicated to quality workmanship, reliable products, and outstanding service to our customers.

What You’ll Do

We are looking for an organized, friendly, and detail-oriented Customer Service Representative to support our office team with customer communication, sales orders, invoicing, and basic payment processing.

This role is a great fit for someone who enjoys helping customers, keeping orders organized, and making sure details are handled accurately from the first phone call through invoicing.

Responsibilities include:

• Answering phones and responding to customer emails in a professional and helpful manner
• Creating and maintaining customer records
• Entering sales orders accurately
• Preparing invoices and sending them to customers
• Receiving and recording customer payments
• Assisting with accounts receivable follow-up as needed
• Communicating with customers regarding order status, pricing, invoices, and payment questions
• Coordinating with internal departments to help ensure orders are processed smoothly
• Filing, scanning, processing mail, and performing general office tasks
• Supporting the office team with additional administrative duties as needed

Who You Are

The ideal candidate is professional, courteous, accurate, and comfortable working in an office environment. You enjoy helping customers, staying organized, and keeping things moving.

Qualifications and skills:

• Strong customer service skills
• Friendly and professional phone manner
• Excellent verbal and written communication skills
• High level of accuracy and attention to detail
• Comfortable using computers, email, and office software
• QuickBooks experience preferred
• Ability to enter orders, create invoices, and process basic payments
• Strong typing and data entry skills
• Organized, dependable, and able to follow through on tasks
• Able to respond appropriately to customer, vendor, and internal requests
• Ethical and professional when handling customer and payment information
• Previous office, customer service, invoicing, or order entry experience preferred

Position Summary

This position plays an important role in keeping our customers informed and our office running smoothly. The right person will be dependable, detail-oriented, and comfortable balancing customer service with accurate order and invoice processing.

Pay: $20.00 - $25.00 per hour

Application Question(s):

• How many years of QuickBooks experience?

Work Location: In person