Customer Service Representative - OutBound

Job Description

Prime Kingdom Pvt. Ltd. is looking for a dedicated and customer-focused Floor Agent (CSR) to join our Contact Center team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring a seamless customer experience.

The Floor Agent will attract and assist potential customers by answering product and service-related questions, while also suggesting relevant solutions from our company and client offerings. The goal is to maintain high service standards and ensure maximum customer satisfaction.

Key Responsibilities

• Provide clear and accurate information about products and services to customers contacting the call center.
• Handle customer complaints efficiently, ensuring quick and professional resolution within agreed service levels.
• Maintain high customer satisfaction from the first interaction to final resolution.
• Suggest improvements to enhance team performance and operational efficiency to senior management.
• Follow all company policies, procedures, and service standards set by management.
• Accurately record customer orders, complaints, queries, and feedback in the system.
• Ensure First Call Resolution (FCR) by taking ownership of customer concerns.
• Stay updated on company products, services, and client policies.
• Actively participate in team huddles, training sessions, and refresher courses.
• Handle a high volume of incoming calls and manage customer interactions professionally.
• Coordinate with clients and internal teams to ensure smooth order processing and delivery.

Qualifications & Requirements

• Education: Bachelor’s Degree (Required)
• Strong understanding of CRM systems
• Excellent communication skills (Fluent English preferred)
• Customer-focused mindset with strong problem-solving abilities
• Professional attitude with empathy and patience
• Basic computer proficiency
• Attention to detail and quality-focused approach
• Ability to manage multiple calls and tasks efficiently

Working Conditions

• Evening shift
• High call volume environment requiring quick and effective responses

Benefits & Perks

• Subsidized Lunch
• Commisson and incentives on Leads Signed
• Recreational Activities
• Company Treats & Events
• Performance-Based Bonuses (KPI Achievements)

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Work Location: In person