Customer Service Representative - RBX

If you’re energized by fast‑paced days, meaningful conversations, and the chance to make someone’s experience brighter, this is the place for you. Our Customer Service team is built on genuine connection, real people helping real people. Every call, every email, every interaction is a chance to make someone feel heard, supported, and valued.

In this role, you’ll be the friendly voice and steady guide our customers rely on. You’ll build relationships, solve problems with care, and keep things moving in a dynamic environment where no two days are exactly alike. Whether you’re helping a customer understand their order, easing concerns about a shipment, or partnering with teammates to get something just right, your work makes a real impact.

What matters most here isn’t just what you do, it’s how you do it.
We look for people who:

• Truly enjoy connecting with others
• Bring positivity to fast‑moving situations
• Stay calm, kind, and patient under pressure
• Listen closely and respond with empathy
• Enjoy teaming up to create great experiences

This is a place where your personality, your compassion, and your communication skills matter just as much as your technical abilities. We’ll teach you the tools, processes, and transportation‑industry knowledge you need, we’ll train you every step of the way. What we can’t teach is heart… and that’s exactly what makes someone thrive here.

If you’re the type of person who loves being helpful, takes pride in lifting others up, and enjoys being part of a supportive, people‑focused environment, you’ll fit right in. We can’t wait to welcome someone who brings warmth, authenticity, and energy to our team.

DUTIES AND RESPONSIBILITIES:

• Comply with all RBX policies and procedures, as well as all federal and state laws and regulations.
• Manage the full customer order creation process using EDI, phone, or email, ensuring all pricing and rate details are correct.
• Analyze daily capacity levels and adjust or escalate issues as needed while working closely with Area Planners and the Sales Department.
• Schedule customer orders based on company capacity needs and customer requirements.
• Track shipments, resolve issues quickly, and support on‑time delivery and customer satisfaction.
• Review EDI for pending Status Reason Codes and complete necessary corrections.

BASIC QUALIFICATIONS:

• High School Diploma or GED required
• Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
• Demonstrated ability in process improvement and customer satisfaction.
• Express thoughts clearly and concisely, both verbally and in writing.
• PC and keyboarding skills, experience with MS Office, Outlook, Word and Excel.
• Basic Math.
• Ability to plan and prioritize work, handle multiple tasks and responsibilities ongoing.
• Produce a high volume of work in a timely manner, which is accurate, complete and of high quality.
• Work independently or as a member of a team to meet deadlines with minimal supervision

PREFERRED QUALIFICATIONS:

• Associate degree preferred
• 2+ years call center experience preferred
• 2+ years recent customer service experience