Customer Service Representative / Receptionist

Customer Service Representative / Receptionist – Chandler, AZOutpost Veterinary

At Outpost Veterinary, we believe the client experience matters just as much as the medicine.

A great veterinary hospital starts long before a pet ever enters an exam room. It starts with the first phone call. The first greeting. The first interaction. That’s why this role is so important.

We are looking for a Customer Service Representative / Receptionist to join our Chandler team — someone who is organized, people-focused, calm under pressure, and genuinely enjoys helping others.

This is not just an “answer the phones” position.

You are the front line of the hospital experience. You help create the energy, culture, and first impression clients remember. You help keep the hospital moving. You support both clients and the medical team during some of the best — and sometimes hardest — moments in a pet owner’s life.

No prior veterinary experience is required.

We can teach veterinary medicine. We can teach systems. We can teach workflow.

What we cannot teach is attitude, empathy, accountability, and the ability to genuinely care about people.

If you are someone who enjoys fast-paced environments, loves working with a team, communicates well, and takes pride in helping others — we would love to meet you.

What You’ll DoSupport Clients & Patients

• Greet clients and pets with professionalism and warmth
• Answer phones, schedule appointments, and assist with client questions
• Help create a positive and welcoming hospital environment
• Communicate clearly and compassionately with clients during both routine and emotional situations
• Maintain accurate client and patient records

Keep the Hospital Moving

• Manage appointment flow and support daily hospital operations
• Coordinate communication between clients and the medical team
• Process payments, invoices, and client transactions
• Assist with administrative tasks and front desk organization
• Help maintain a clean, organized, and efficient reception area

Support the Team

• Work closely with doctors, technicians, and leadership to support hospital flow
• Jump in where needed and help solve problems as they arise
• Contribute to a positive, team-first culture
• Help create an environment where clients feel heard, supported, and cared for

What We’re Looking For

• High school diploma or equivalent required
• Strong communication and customer service skills
• Positive attitude and strong work ethic
• Ability to multitask and stay organized in fast-paced environments
• Comfortable working with people, pets, and a busy team
• Ability to remain calm and professional under pressure
• Reliable, accountable, and team-oriented mindset

Bonus Points

• Customer service or receptionist experience
• Hospitality, retail, or medical office experience
• Experience working in high-volume environments
• Veterinary experience is a plus, but not required

Compensation & Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• PTO
• Continuing education opportunities
• Employee pet care discounts
• 401(k) matching
• Uniform allowance
• Opportunity for growth within Outpost Veterinary

The Reality

Veterinary medicine can be fast-paced, emotional, unpredictable, and incredibly rewarding.

Some days are chaotic. Some conversations are difficult. Some moments are unforgettable.

We are looking for people who care deeply, work hard, support their team, and want to be part of building something better.

At Outpost, culture matters. Leadership matters. People matter.

And the client experience starts with you.

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person