Customer Service Representative (Spanish Speaking)

Ready to make a real impact with your customer support and accounts receivable skills? Join Obvio—a Silicon Valley startup using AI and Computer Vision to make roads safer for everyone.

We’re looking for a Customer Support Representative who’s passionate about helping people and thrives in a collaborative environment. You’ll be the friendly, knowledgeable voice for individuals with questions about traffic tickets, violations, and payments, while also playing a key role in our accounts receivable process.

What You’ll Do:

• Be the first point of contact for questions about traffic tickets, violations, and payment
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• Deliver clear, compassionate support and de-escalate challenging situations
• Accurately track inbound payments (online, cashier’s checks, money orders)
• Collaborate with internal teams to resolve complex cases
• Maintain detailed records and uphold high standards of data accuracy

What We’re Looking For:

• 2+ years in customer support or direct consumer communication (not a high-volume call center)
• Experience with transactions, accounts receivable, and payment tracking
• Excellent verbal and written communication skills
• Strong multitasking, organization, and problem-solving abilities
• Quick to learn new tools and technologies
• Fluent in Spanish (required)
• Must be able to work shift from 8am - 5pm

Bonus Points (not required):

• Experience with support ticketing systems
• Advanced Excel and reporting skills
• Background in traffic enforcement, legal, or government sectors

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

People with a criminal record are encouraged to apply

Ability to Commute:

• San Carlos, CA 94070 (Required)

Work Location: In person