Customer Service Representative ( Surat, Female )

WE ARE HIRING ONLY SURAT BASED AND ONLY FEMALE CANDIDATES

Job Description:
We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, representing our brand and ensuring that every interaction is positive and memorable.

Responsibilities:

• Customer Communication: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media platforms.
• Issue Resolution: Address customer concerns, complaints, and inquiries with empathy and efficiency, striving for first-contact resolution whenever possible.
• Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
• Order Management: Process orders, returns, exchanges, and refunds accurately while adhering to company policies and procedures.
• Documentation: Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
• Team Collaboration: Collaborate with internal teams, including sales, marketing, and logistics, to ensure a seamless customer experience.
• Upselling Opportunities: Identify opportunities to upsell or cross-sell additional products/services based on customer needs and preferences.
• Continuous Improvement: Provide feedback to management on customer trends, issues, and suggestions for improvement.

Requirements:

• Fluent English Speaking Is Must Important
• Previous experience in customer service or a related field is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using CRM software and other relevant tools.
• Willingness to work flexible hours, including evenings and weekends.
• Positive attitude, resilience, and a passion for delivering exceptional customer service.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Location:

• Katargam, Surat, Gujarat (Required)

Work Location: In person