Customer Service Representative (Transportation Department)

Job Summary
Join our dynamic Transportation Department as a Customer Service Representative, where your enthusiasm and problem-solving skills will drive exceptional service for our logistics operations. In this role, you will serve as a vital link between our clients, carriers, and internal teams, ensuring smooth coordination of freight movement, timely dispatching, and accurate data entry. Your proactive approach will help optimize transportation planning, enhance supply chain efficiency, and uphold our commitment to outstanding customer satisfaction. This paid position offers an exciting opportunity to develop expertise in transportation management systems while making a tangible impact on our logistics success.

Duties

• Customer billing
• · Creating freight bills and manifests
• · Ability to work in a team environment
• · Knowledge of GPS systems and geography
• · Responding to customer requests
• · Negotiating rates with customers
• · Creating routes for deliveries
• · Scheduling pick-up and delivery appointments
• · Maintaining fuel Logs & DOT Compliance
• · Miscellaneous job functions as needed
• · Dispatch experience a definite plus

Experience

• Previous experience in customer service within a transportation or logistics environment is preferred but not required; training will be provided for the right candidate.
• Familiarity with GIS (Geographic Information Systems), GPS technology, and transportation management systems such as Oracle Transportation Management or SyteLine is highly advantageous.
• Strong communication skills with the ability to handle multi-line phone systems professionally while demonstrating excellent phone etiquette.
• Demonstrated analysis skills for evaluating transportation data and contributing to logistics planning efforts.
• Proficiency in data entry with high attention to detail; experience with shipping & receiving documentation is a plus.
• Knowledge of freight operations, dispatching procedures, fleet management practices, and 3PL coordination will support success in this role.
• Ability to multitask effectively in a fast-paced environment while maintaining a positive attitude and delivering exceptional customer service. This position is an excellent stepping stone for individuals eager to grow their expertise in transportation management while contributing to a collaborative team dedicated to operational excellence!

Pay: $23.50 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person