Customer Service Representative - Truck Dispatcher

We’re hiring ‘Customer Service Executive, for our USA-based campaign “Logistics & Dispatch”.

We are looking Truck Dispatcher and the requirements are

Job Duties of a Truck Dispatcher1. Load Planning & Scheduling

• Plan, schedule, and coordinate daily freight loads.
• Assign loads to drivers based on availability, route optimization, and customer requirements.
• Ensure timely pickup and delivery of shipments.

2. Communication & Coordination

• Act as the main point of contact between drivers, shippers, and brokers.
• Communicate load details, route instructions, and updates clearly to drivers.
• Maintain continuous communication to handle any changes or issues during transit.

3. Route Optimization

• Determine efficient and cost-effective routes.
• Use dispatching and GPS tracking tools to monitor driver locations.
• Adjust routes in real-time based on traffic, weather, or delays.

4. Documentation & Record Keeping

• Prepare and maintain load confirmations, bill of lading (BOL), delivery receipts, and dispatch logs.
• Update TMS (Transportation Management System) with accurate trip details.
• Ensure compliance with DOT and company regulations.

5. Problem Solving

• Handle emergency situations such as breakdowns, delays, or load issues.
• Find quick solutions to keep deliveries on schedule.
• Coordinate roadside assistance when required.

6. Customer Service

• Provide updates to customers regarding load status and delivery times.
• Address customer inquiries and resolve complaints professionally.
• Maintain strong relationships with clients and carriers.

7. Negotiation & Rate Management

• Negotiate rates with brokers and shippers.
• Ensure loads are profitable while maintaining service quality.
• Verify rate confirmations and payment terms.

8. Driver Support

• Assist drivers with paperwork, load information, fuel locations, and trip guidance.
• Monitor driver hours-of-service for safety and compliance.
• Provide motivation and support to maintain smooth operations.

Requirements:

• Graduation/A Level
• Fluent in English
• Fresh to 6 months experience in same campaign or Call center or BPO

Perks & Benefits:

• Saturday & Sunday Off
• Transport facility for Females
• Daily Meal
• Career Growth
• Events & Celebrations
• Acquire leadership and teamwork skills

Timings: 6pm - 3am (night-shift only)

Location: Webex Enterprises (LDA Branch) Plot 1090, Block C Lda Avenue Phase 1 Lda Avenue, Lahore

APPLY AT: hr@webexenterprises.com

or WhatsApp at 03196490484

Job Types: Full-time, Fresher

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person