Customer Service Representative - Voice Chat App

Timo is seeking a dedicated and service-oriented Customer Service Representative to support our entertainment app users. This role is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer support in a fast-paced digital environment.

Responsibilities

• Respond promptly and professionally to user inquiries and issues related to our entertainment app.
• Ensure timely resolution of user concerns or complaints, adhering to internal response and resolution timelines.
• Prepare daily customer service reports and document handled issues to ensure smooth handovers between shifts.
• Assist in content moderation by reporting inappropriate content and maintaining a list of flagged words.

Qualifications

• Minimum of 2 years’ experience in customer service, preferably in the entertainment, mobile app, or internet industry.
• Turkish speaker, with proficiency in English or Chinese considered a strong advantage.
• Strong communication skills, customer-focused mindset, and the ability to remain calm and professional under pressure.