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Customer Service Representative - Walk In Interviews Available This Week!

Walk into UCB and interview today to secure your spot in our 5-4-2026 new hire class! Interview in person at your convenience Monday to Friday 8am- 4pm. The office is located in River Ridge at 200 Patrol Road in Jeffersonville, Indiana. Secure your job today! Can't make it? Call the recruiter at 812-850-6657 to schedule at time that is more convenient for you.

United Collection Bureau Inc. (UCB), offers more than just a job—it’s your opportunity to make a real difference one conversation at a time. Our mission is to approach every customer interaction with empathy, professionalism, and integrity, ensuring that we not only recover outstanding balances but also preserve customer relationships and build trust. We believe in treating every conversation as an opportunity to make a positive impact.

If you are looking for a career with excellent earning potential and the opportunity to grow, UCB is your employer of choice. Join our team as a Call Center Agent where calls are more than a transaction, they are an opportunity help someone take a step toward financial stability, as well as provide financial stability for yourself. You will connect with customers, negotiate payment solutions, and make a real difference. You will earn a competitive hourly rate, have a lucrative monthly bonus structure, eligible for contest, an excellent benefits package, and amazing career growth.

In business since 1959, UCB has a client list which includes top financial institutions. As the company continues to grow its client list, join UCBs paid training program to learn to effectively help customers navigate financial challenges. You will learn how to meet recovery goals to earn outstanding compensation. Your role is more than recovering balances, it is about building rapport, offering solutions, and ensuring every customer feels heard and respected. Your ability to listen, problem-solve, and communicate clearly will directly influence our success and the satisfaction of the people we serve.

What You'll Do

· Handle inbound and outbound calls for past-due accounts.

· Listen with empathy, understanding situations, and negotiate realistic solutions

· Negotiate tailored payment arrangements that are fair, achievable, and compliant with company policies and federal regulations.

· Accurately record all customer interactions in our computer system.

· Handle sensitive financial information with discretion and professionalism.

· Receive support from your Supervisor to meet and exceed daily, weekly, and monthly collection goals which will earn bonus.

What You'll Bring

Experience in collections, customer service, or call center work (preferred but not required).
Excellent communication and negotiation skills with a calm compassionate voice, empathetic demeanor, and problem-solving mindset.
Ability to work in a fast-paced environment and meet performance goals.
Basic computer literacy and comfort navigating multiple systems during calls.
A positive, resilient attitude and a genuine desire to help customers succeed.
High School diploma or equivalent
18 years or older
Ability to pass a background check free of felonies and theft.
Spanish speaking a plus

Why You'll Love It Here

Competitive hourly pay, monthly performance bonus, contest.
Paid training to ensure you feel confident and prepared for success.
Paid time off and paid holidays to recharge and refresh.
Extensive benefits package includes health, dental, vision, life insurance, accident, disability, and critical care insurance options.
Free Individual Vision Insurance
Free Individual Life Insurance Policy
Health Savings Account
Matching 401K
Opportunities for career growth within our expanding company.
Recognition programs that celebrate your achievements.
Supportive team culture where your contributions are recognized and celebrated.

If you’re ready to earn top bonus checks on top of your hourly pay, we would love to hear from you. Embark on a financially rewarding career journey where your enthusiasm fuels positive customer interactions! We value energetic professionals who thrive on helping others and excel in fast-paced settings. Join us today to make a difference through exceptional customer service!

Pay: $16 per hour plus monthly bonus opportunity

Compensation ranges from $29,120 to $70,279 representing hourly + bonus opportunities.

Hours: Training Monday - Friday 8am-4pm

Upon completion of training must commit to working 1 night shift from 1pm-9pm Monday - Thursday. All other days will be either 8am-4pm or 9am-5pm.

***UCB, Inc. is operating in-office, and will be for the foreseeable future.***

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Benefits: