Customer Service Representative Warehouse Mandarin Preferred (Third Party)

Job Summary
We are seeking an energetic and dedicated Customer Service Representative with Mandarin language proficiency to join our dynamic team. In this role, you will serve as a vital link between our company and our diverse customer base, providing exceptional support and ensuring customer satisfaction. Your enthusiasm, strong communication skills, and ability to handle multiple tasks will drive positive interactions and foster lasting relationships. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients’ experience.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and Mandarin when preferred.
• Provide comprehensive customer support by troubleshooting issues, answering questions, and guiding clients through solutions with clarity and patience.
• Handle outbound calling campaigns to follow up on inquiries, gather feedback, or promote relevant services.
• Maintain accurate records of customer interactions using data entry tools and CRM systems, ensuring all information is up-to-date and complete.
• Assist with client services by processing transactions, managing cash handling procedures, and updating account details as needed.
• Demonstrate excellent phone etiquette and communication skills to create positive experiences for every customer interaction.
• Collaborate with team members to analyze customer feedback and identify opportunities for service improvements.

Experience

• Previous call center experience or customer support roles is highly preferred, demonstrating familiarity with handling high-volume inquiries efficiently.
• Bilingual proficiency in English and Mandarin is required; additional multilingual skills are a plus.
• Strong computer skills including Microsoft Office applications (Word, Excel) and general data entry expertise.
• Knowledge of sales techniques and outbound calling strategies to engage customers proactively.
• Excellent analysis skills to assess customer needs quickly and provide tailored solutions.
• Experience in a fast-paced environment requiring multitasking, typing accuracy, and attention to detail.
• Familiarity with call center etiquette, customer service best practices, and basic cash handling procedures enhances your effectiveness in this role. Join us to be part of an energetic team committed to delivering outstanding client experiences! We value your talents and enthusiasm as we work together to create memorable interactions that build trust and loyalty.

Pay: $18.00 - $22.00 per hour

Work Location: In person