Customer Service Representative – Zain Kuwait

Zain Kuwait provides mobile, broadband, and digital communication services across the country

At Zain Kuwait, a Customer Service Representative (CSR) works in customer support centers, retail branches, or contact centers.

Key Responsibilities:

Handle customer inquiries via phone, chat, or in-person

Assist with billing issues, SIM activation, and mobile/internet services

Resolve complaints and provide technical/basic troubleshooting

Promote Zain products, offers, and service upgrades

Maintain accurate records of customer interactions

Meet KPIs such as call quality, resolution time, and customer satisfaction

Follow company policies and telecom regulations

Escalate complex issues to technical or higher support teams

Educational Requirements:

High school diploma or bachelor’s degree (any field accepted, but Business/IT/Communication preferred)

Basic computer literacy (MS Office, CRM systems)

Pay: From KD500.000 per month

Work Location: In person