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Customer Service Representative/Dispatcher
Watts AC is Now Hiring a Customer Service/Dispatcher to join our team!
For over four decades, Watts AC has been the go-to HVAC contractor in the Lakeland–Winter Haven Metro Area. As a family-owned and operated business, we’ve prioritized customer service. Our team of certified professionals are equipped to handle any challenge, ensuring your home or business stays comfortable regardless of the temperature outside.
Job Overview
As a Customer Service/Dispatcher you will keep our business running smoothly by providing support for our customers and service technicians. You will manage call volume and scheduling skillfully prioritizing multiple requests. Organized and attentive, you handle dispatch and scheduling duties, selecting the appropriate technician for each job and booking appointments in the most efficient way possible. You're capable of meeting challenges as you dispatch urgent service requests. Our skilled technicians will depend on you to provide accurate and detailed information. Our ideal candidate is self-motivated and independent proactively assisting in resolving problems. Your mission will be to make every customer a happy one while providing a 5 Star Customer Service experience.
What We Offer
- Competitive Pay ($18-$22HR)
- Commission Opportunity
- 80% Company Paid Medical Insurance
- Dental, Vision, Short-Term and Long-Term Disability
- 401k w/4% Company Match
- Employee Assistance Program (EAP)
- 2 Weeks PTO
- Paid Training to help you grow individually and professionally
Responsibilities
- Schedule and dispatch technicians (Right Call Right Tech)
- Handle call volume accurately
- Monitor technician location to coordinate service and technician availability
- Maintain technician database and communicate accordingly
- Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed.
- Monitor technician working hours to ensure compliance with federal and state laws and regulations.
- Performs other related duties as assigned
Qualifications
- 1-2 years of HVAC Call Center Customer Service Experience is a MUST!
- 1-2 years of HVAC Dispatching experience is a MUST!
- Previous experience in a high-paced customer service position
- Computer proficiency
- Service Titan experience a Must
- Must be able to work Monday-Friday 12pm-8pm, rotating on call weekends
- Must be able to pass a background check, and drug tests prior to and throughout employment.
Must be able to pass a background check, and drug tests prior to and throughout employment.
Long-Term Employment Opportunity.
EOE
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