Customer Service Representative/Dispatcher

Customer Service Representative

Are you a customer service professional looking for a dynamic and supportive workplace? At Benjamin Franklin Plumbing of Alpharetta, we’re more than just a plumbing company—we’re a team that values integrity, teamwork, and exceptional service. If you have strong communication skills, love helping people, and enjoy a fast-paced environment, we’d love for you to join us as!

What You’ll Do:

• Be the friendly first point of contact for customers, answering inquiries and scheduling service appointments.
• Dispatch and coordinate our skilled technicians to ensure on-time service and efficient job management.
• Maintain and update customer records, service agreements, and job details using ServiceTitan (experience preferred).
• Assist with membership management, preventive maintenance scheduling, and customer follow-ups.
• Manage incoming service leads from various platforms.
• Provide top-notch customer service, addressing concerns and ensuring a great experience.
• Track and review completed service jobs.
• Assist with administrative tasks.
• Manage Social Media.

What We’re Looking For:

• 2+ years of customer service experience (dispatching experience is a plus!).
• Strong communication and organizational skills with a problem-solving mindset.
• Comfortable using computers, Microsoft Word & Excel, and learning new software.
• Experience with Service Titan is a big plus.
• Experience using social media (Facebook, Instagram, TikTok).
• Ability to multitask in a fast-paced, team-oriented environment.
• A driven individual that can develop into an office manager and help grow the business.
• Must pass a background check and drug screening.

Why Join Us?

✅ Family-like culture – We support each other and treat our team like family.
✅ Competitive pay & benefits – We value your hard work and dedication. Additional opportunities will apply.
✅ Growth opportunities – Ongoing training, career development, and learning opportunities. Develop to office manager role.
✅ Work-life balance – Respect for your time with a supportive work environment.

If you’re looking for a place where you’re more than just an employee, but a valued team member, apply today and grow with us at Benjamin Franklin Plumbing of Alpharetta!

We will reach out initially through indeed messenger/email. Response is required to advance.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Application Question(s):

• Can you show up on time to work every day?
• Are you comfortable answering customer phone calls and scheduling appointments?
• Are you comfortable making cold calls to customers or leads?
• Do you have experience working for a trades company?
• Could you travel to other locations overnight for professional development?
• Do you have reliable transportation?
• Can you fulfill the requirement of reaching out to every lead immediately?
• Can you handle calls from upset customers and maintain a high level of customer service?
• Could you attend networking events on behalf of the company?
• Can you organize and post social media campaigns?
• How would you handle if one of our technicians is stuck on an emergency job and needs a piece of equipment from the office?

Ability to Commute:

• Alpharetta, GA 30004 (Required)

Work Location: In person