Customer Service Representative/Dispatcher

Job Overview
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team for long term! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. This paid position offers an exciting opportunity to develop your administrative and communication skills while making a meaningful impact on our customers’ experience. If you thrive in fast-paced settings, possess excellent organizational abilities, and enjoy assisting others, this role is perfect for you!

Duties

• Answer customers' calls promptly and professionally, creating a positive first impression.
• Manage multi-line phone systems to handle inquiries, schedule jobs , and provide information efficiently.
• Assist with data entry tasks using computer literacy skills, including updating records in Service Titan and other softwares.
• Support office management by pulling permits, maintaining schedules, and managing technicians.
• Provide exceptional customer support through clear phone etiquette and attentive service.
• Handle clerical responsibilities such as proofreading documents, filing paperwork, and managing correspondence.
• Utilize Google Workspace tools for document creation, email communication, and collaborative projects.
• Maintain organized records of customer interactions and support requests for future reference.

Qualifications

• Proven experience in office administration or customer service roles with strong clerical skills.
• Familiarity with Service Titan, Apple products and Google Workspace applications is a plus.
• Bilingual abilities are highly desirable to serve a diverse customer base effectively.
• Excellent organizational skills with the ability to multitask efficiently in a busy and stressful environment.
• Strong typing skills with attention to detail for accurate data entry and proofreading.
• Knowledge of CSR operations, multi-line phone systems, and office management best practices.
• Previous experience as a Trade CSR is a plus.
• Demonstrated professionalism with excellent phone etiquette and customer support capabilities.
• Ability to manage time effectively while handling multiple priorities simultaneously.

Join us in delivering outstanding service that keeps our clients happy and our office running smoothly! This is an inclusive opportunity for motivated individuals eager to grow their administrative expertise while making a positive difference every day. We are willing to train an individual to create a long term employment situation. We are a small, Family owned business and we strive to show our employees how much we care for them. Come join our team and see how we are changing the way business is conducted and our team is appreciated! Our goal is to train and keep our team mates for the long term. If this is you, we have a place for you to be appreciated!

Pay: $15.00 - $28.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person