Customer Service Representative/Dispatcher

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for managing inquiries, resolving issues, and ensuring a positive experience for all customers.

Candidates with experience in customer service, office administration, front desk, medical office, or bookkeeping environments are encouraged to apply.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and friendly manner
• Book jobs and schedule appointments efficiently
• Manage call flow using our phone system and ensure no missed opportunities
• Maintain organized records and job notes for smooth operations
• Assist with scheduling and calendar management
• Support daily office operations and basic administrative tasks
• Assist with light bookkeeping tasks such as categorizing transactions or working with the bookkeeper
• Communicate with team members to ensure jobs are handled properly from start to finish
• Assist with marketing related tasks

Skills / Qualifications

• Strong communication skills (clear, confident, and professional on the phone)
• Highly organized and able to manage multiple tasks at once
• Comfortable using computers, CRM systems, and phone software
• Experience with office administration, front desk, or medical office settings is a plus
• Basic familiarity with bookkeeping or administrative support tasks is a plus
• Self-motivated and able to stay on task throughout the day
• Ability to stay on top of responsibilities without constant supervision

What We’re Looking For

• Someone dependable who shows up and follows through
• Someone who takes ownership of their work
• Someone who can stay organized and keep things moving even when it gets busy
• Someone comfortable working in a fast-paced service environmen

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off (PTO), accrued based on hours worked
• Bonus opportunities

About the Role

This is an in-person position working directly with a small team. Your role has a direct impact on daily operations, customer experience, and overall business performance.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Ramsey, MN 55303 (Required)

Work Location: In person